Top Tips To Write Thank You Email For Your Customers - Ecommerce Guru

Top Tips To Write Thank You Email For Your Customers

One of the most potent ways to build a relationship with someone is by saying Thank You. So, are you trying to frame a relationship with your customers and wondering how to say thank you in email professionally? Do not worry! We will guide you with this.

Showing gratitude and appreciation towards your customers for investing in your business is a great initiative to look at. 

Thank you email for support can be used for many purposes like to welcome a new member or subscriber, for purchase completion, for customer feedback, for a special occasion, etc.

Thank you emails are like making customers feel that you care about them, and it also increases the customers’ experience with the company. For this, companies started a thank-you email campaign to market their brand worldwide. Let’s see what it is.

Suggested Read: The Definitive Guide To Acing Your Post Purchase Experience With Email

Automated Thank You Emails

Automated thank you emails are automated using some AI tools that help businesses directly target their customers and send those emails to them. Companies started this to gain customers’ positive and engaging reviews.

So, to create meaningful, engaging, and visionary emails to gain customer value, here are some fantastic examples of thank you emails to meet your business goals.

  1. Thank You Email About The Purchase Completion

A thank you email subject line with an empathetic message to your customer is an excellent method of broadening your brand value, and it is a mode of getting to know about customers’ purchases and their receipt orders. These emails can also include some attachments such as feedback forms, discount offers on related items, promotions of new things, etc.

This will increase the sales of the company. For example, Myntra always sends their customer a thank you email whenever a respective customer places an order. They also attach feedback forms so that the customer can review their experience with them. 

  1. Welcoming A New Customer Or Subscriber

Whenever a new subscriber subscribes to your services or a new customer views your company, it is the first step to welcoming them abroad. The thank you emails for support are generally sent when there is a confirmation of subscription. These emails mainly start with ‘Thank you for visiting us’ or ‘Thank you for subscribing us’

For example, Amazon Prime always sends a thank you-cum-welcome email to its new customer.

  1.  Promotional Thank You Email

Promoting your services whilst saying thank you to your customers is a game of mind. Who does not love offers on your favourite things and on no occasion? Customers always look for special offers on the things they like. 

A thank you email sample can be sent to the customers, including a promotional advertisement such that people can’t stop themselves from availing of that offer, and it is also a great way to build customers’ trust. For example, Pizza Hut always provides special offers to their customers while saying thank you for buying food from them.

  1. Thank You Emails To Customers For Giving Feedback And Reviews

Customers give multiple types of feedback or reviews about your company’s services. They can be positive or negative. But, they should always thank them for taking their time and giving them feedback. This thank you email for support should also include a surety of providing proper support if they are not satisfied or assuring them of improvement. 

This will build the trust of dissatisfied customers. For example, Uber always asks for customer feedback for rating their ride and if they are satisfied or not. They also ensure that improvements will be made.

  1. Thank You Email For Staying Connected With Customers

A brand’s name is only through its customers. The success grows with the growth of customers. So, their customers deserve a thank you email for staying connected with your company for some time. This helps to form a bond between the customer and the company. 

The email should include only gratitude words and no offers and purchase information which will also build the customer’s trust in the company’s loyalty. 

Also Read: Email Marketing Automation: Types of Email Automation for Post Purchase


Saying thank you to the customers only increases the brand value, and it is a way of building trust in the customer’s mind. However, it can be done in many ways, as we discussed above, but the company’s main agenda should remain the same. A simple thank you email can increase the value of your brand. Thank you emails are a fantastic way to build communication with your customers. Being thankful to them makes your brand more engaging and interactive. The customers’ growth is their growth. So, always look forward to thanking your customers.

Recommended Reads:

8 Highly Effective Ways to Promote a Product!

10 Mailchimp Tips To Improve Email Marketing Performance

The Definitive Guide To Acing Your Post Purchase Experience With Email

How To Interact During Live Chat to Increase Sales